1. Introduction
By accessing our website, creating an account, placing an order, or using our pickup, tiffin, or catering services, you agree to these Terms & Conditions.
2. Orders & Pickup
Customers are responsible for providing correct contact details, pickup location, pickup notes, and any allergy or spice preference information at the time of ordering.
Menu availability, pricing, offers, and pickup timing may vary by branch and can change without notice.
3. Customer Accounts
You are responsible for keeping your login details confidential. Loyalty rewards and offers are subject to eligibility rules configured by Swaad Expreess.
4. Privacy Summary
We use customer details to process orders, support pickup communication, manage loyalty rewards, and improve service. We do not sell customer information.
5. Refunds
Refund requests are reviewed according to order status, payment confirmation, preparation status, and branch policy. For support, contact the Swaad Expreess team directly.